CSC ServiceWorks Career Opportunities
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Sales Account Manager
TX - Irving
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Position Summary:
Primary responsibility for supporting the field sales team to build lasting relationships with In Home accounts via the phone including, but not limited to, solidifying client relationships, expanding share of wallet, prospecting new opportunities, and working with existing clients to leverage current programs to increase sales volume.
 
Key Job Responsibilities:
  • Manage current clients and assigned book of business.  Build customer relationships through development and implementation of sales/marketing plans.
  • Communicate to/work with management to resolve unique customer concerns/issues. Provide support for overflow customer service needs and supporting consumer issues to drive client satisfaction. 
  • Drive transactions with support from customer leasing agents and operations teams.
  • Collaborate with internal groups to ensure sustained growth and account management. Schedule regular virtual meetings with customers to facilitate account growth and retention.
  • Work in conjunction with field sales team to support client base.
  • Match services with customer needs.  Demonstrate knowledge of customers, industry, competition, and pricing.
  • Partner with Branches to maximize efficiencies and develop market strategies and action plans.
  • Maintain data in the CRM.  Schedule appointments, follow-ups, and maintain accurate contact information.
  • Monitor and analyze industry trends. Market to competitive landscape and communicate information to group leadership to assist in the evaluation of sales strategy and long-term planning. 
  • Provide outbound marketing support and client communications to drive Consumer referral business.
  • Manage execution of marketing campaigns and specials, direct mail, digital strategies and fulfillment. 
  • Manage referral / loyalty programs.  Sign up new agents.  Drive business through management of referral programs.  
  • Other duties as assigned.
 
Required Education & Experience:
  • High School Diploma or equivalent; and 5-7 years business-to-business sales and prospecting experience
  • At least 3 years direct business development or account management experience in B2B and/or B2C environments preferred
  • Bachelor’s degree in Sales, Marketing, or Business preferred
 
Required Knowledge, Skills, and Abilities:
  • Ability to lead and manage various aspects of sales process – from retaining to renewing – using relationship building and solution-based selling skills 
  • Ability to establish credibility with clients and optimize and expand existing relationships
  • Entrepreneurial, forward-thinking mindset and motivation to rapidly build new business
  • Ability to advocate for clients and business partners
  • Strong interpersonal skills, bias to action and ability to tackle challenges with creative and timely solutions
  • Strong problem-solving skills
  • Excellent written and verbal communication skills
  • Working familiarity of Salesforce, marketing tools and various go-to-market strategies
  • A successful track record of presenting information effectively and professionally one-on-one and in small group situations to customers, clients, and other employees of the organization
  • Demonstrated knowledge of Microsoft Office
  •  
 
 
Physical Requirements:
  • Travel required as needed
  
Position Summary:
Primary responsibility for supporting the field sales team to build lasting relationships with In Home accounts via the phone including, but not limited to, solidifying client relationships, expanding share of wallet, prospecting new opportunities, and working with existing clients to leverage current programs to increase sales volume.
 
Key Job Responsibilities:
  • Manage current clients and assigned book of business.  Build customer relationships through development and implementation of sales/marketing plans.
  • Communicate to/work with management to resolve unique customer concerns/issues. Provide support for overflow customer service needs and supporting consumer issues to drive client satisfaction. 
  • Drive transactions with support from customer leasing agents and operations teams.
  • Collaborate with internal groups to ensure sustained growth and account management. Schedule regular virtual meetings with customers to facilitate account growth and retention.
  • Work in conjunction with field sales team to support client base.
  • Match services with customer needs.  Demonstrate knowledge of customers, industry, competition, and pricing.
  • Partner with Branches to maximize efficiencies and develop market strategies and action plans.
  • Maintain data in the CRM.  Schedule appointments, follow-ups, and maintain accurate contact information.
  • Monitor and analyze industry trends. Market to competitive landscape and communicate information to group leadership to assist in the evaluation of sales strategy and long-term planning. 
  • Provide outbound marketing support and client communications to drive Consumer referral business.
  • Manage execution of marketing campaigns and specials, direct mail, digital strategies and fulfillment. 
  • Manage referral / loyalty programs.  Sign up new agents.  Drive business through management of referral programs.  
  • Other duties as assigned.
 
Required Education & Experience:
  • High School Diploma or equivalent; and 5-7 years business-to-business sales and prospecting experience
  • At least 3 years direct business development or account management experience in B2B and/or B2C environments preferred
  • Bachelor’s degree in Sales, Marketing, or Business preferred
 
Required Knowledge, Skills, and Abilities:
  • Ability to lead and manage various aspects of sales process – from retaining to renewing – using relationship building and solution-based selling skills 
  • Ability to establish credibility with clients and optimize and expand existing relationships
  • Entrepreneurial, forward-thinking mindset and motivation to rapidly build new business
  • Ability to advocate for clients and business partners
  • Strong interpersonal skills, bias to action and ability to tackle challenges with creative and timely solutions
  • Strong problem-solving skills
  • Excellent written and verbal communication skills
  • Working familiarity of Salesforce, marketing tools and various go-to-market strategies
  • A successful track record of presenting information effectively and professionally one-on-one and in small group situations to customers, clients, and other employees of the organization
  • Demonstrated knowledge of Microsoft Office
  •  
 
 
Physical Requirements:
  • Travel required as needed
  
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at nbrody@cscsw.com.
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