CSC ServiceWorks Career Opportunities
Do you have a Bachelor’s degree?
How many years of supervisory experience do you possess in call center management or managing a customer service team?
Do you currently live within a reasonable and realistic commuting distance from Irving, TX?
Customer Service Supervisor
TX - Irving
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Lead a Team of Customer Service Representatives at a Thriving and Growing Company

Make an Impact on the Daily Operations, Team and the Customer Experience

This position offers you the opportunity to join a stable and growing company and make an impact on our Customer Service Team and the customer experience they provide, as well as our growing call center operations. You will manage a team of Customer Service Representatives in a fast-paced call center environment as they respond to customer calls and service support. You will mentor and guide your team as they interact with customers, ensuring overall goals, including productivity and quality metrics, are met and exceeded and call center goals/initiatives are successfully achieved. 

CSC ServiceWorks is a dynamic, global leader in laundry solutions and air vending services. We have over 3,000 team members who are driven by one goal — being best-in-class. Our mission is to provide our team members with career growth, financial benefits, job security, purpose, and the opportunity to help strengthen the communities where we live, work and play. When you join us, you can grow your career while being part of something greater — helping transform our company into the CSC ServiceWorks of the future, insuring that everyone has access to reliable and exceptional laundry solutions and air vending services for everyday living and those special moments in life where results matter.

The Requirements

To meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the Customer Service Supervisor opportunity, you will also have:
  • A bachelor’s degree (preferred) or equivalent, and 3-5 years or related experience and/or training; OR the equivalent combination of education and experience.  Quick question for you - click here
  • 3-5 years of leadership experience, preferably in a call center  Quick question for you - click here
    • The ideal candidate will have managed a team of at least 10
    • Experience managing the complete employee support process
  • Strong computer skills including MS Office Suite applications (e.g. Word, Excel, and PowerPoint); experience using CRM software, Salesforce preferred
  • Deep understanding of the call center environment
  • Bilingual English / Spanish is highly preferred
In addition, you will need the following core competencies and characteristics:
  • Outstanding interpersonal, written and verbal communication skills
  • The ability to motivate and engage team members
  • The ability to effectively present information one-on-one or in a group
  • High-level ability to promptly respond to inquiries or support with customers; effectively manage escalations
  • The ability to multitask efficiently and effectively and model a strong sense of urgency and initiative 
  • A high level of professionalism
  • Strong problem-solving skills  
At CSC, we provide new team members an onsite two-week training session which runs from 7 AM to 4 PM. You will participate in that training for new hires. Background checks, including pre-employment drug screens are required.

The Role

A Day in the Life of...

You will be responsible for developing and supervising the daily work activities for a team of 10 to 12 Customer Service Representatives tasked with responding to inquiries from a variety of callers, including property managers and owners, business owners, homeowner association board members, and residents of apartments and other multi-tenant units. Calls may involve washers & dryers in an apartment building, a college dormitory, air/vacuum/water equipment at service stations, parking meters and more.The call volume is steady and calls can last from one minute to ten minutes, depending on the subject. Most calls are service requests, and Customer Service Representatives will navigate among different systems to answer questions and enter information. The system is set up to notify the appropriate internal party about any issue that needs to be resolved.

Department Hours
The Customer Service Center operates Monday through Friday from 6:30 AM to 8:30 PM. Most shifts are morning hours, such as from 6:30 AM to 3:00 PM, 7:30 AM to 4:00 PM, or 9 AM to 5:30 PM, but there are also afternoon shifts, such as Noon to 8:30 PM. Shifts are modified for part-time employees.  Quick question for you - click here

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Lead a Team of Customer Service Representatives at a Thriving and Growing Company

Make an Impact on the Daily Operations, Team and the Customer Experience

This position offers you the opportunity to join a stable and growing company and make an impact on our Customer Service Team and the customer experience they provide, as well as our growing call center operations. You will manage a team of Customer Service Representatives in a fast-paced call center environment as they respond to customer calls and service support. You will mentor and guide your team as they interact with customers, ensuring overall goals, including productivity and quality metrics, are met and exceeded and call center goals/initiatives are successfully achieved. 

CSC ServiceWorks is a dynamic, global leader in laundry solutions and air vending services. We have over 3,000 team members who are driven by one goal — being best-in-class. Our mission is to provide our team members with career growth, financial benefits, job security, purpose, and the opportunity to help strengthen the communities where we live, work and play. When you join us, you can grow your career while being part of something greater — helping transform our company into the CSC ServiceWorks of the future, insuring that everyone has access to reliable and exceptional laundry solutions and air vending services for everyday living and those special moments in life where results matter.

The Requirements

To meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the Customer Service Supervisor opportunity, you will also have:
  • A bachelor’s degree (preferred) or equivalent, and 3-5 years or related experience and/or training; OR the equivalent combination of education and experience.  Quick question for you - click here
  • 3-5 years of leadership experience, preferably in a call center  Quick question for you - click here
    • The ideal candidate will have managed a team of at least 10
    • Experience managing the complete employee support process
  • Strong computer skills including MS Office Suite applications (e.g. Word, Excel, and PowerPoint); experience using CRM software, Salesforce preferred
  • Deep understanding of the call center environment
  • Bilingual English / Spanish is highly preferred
In addition, you will need the following core competencies and characteristics:
  • Outstanding interpersonal, written and verbal communication skills
  • The ability to motivate and engage team members
  • The ability to effectively present information one-on-one or in a group
  • High-level ability to promptly respond to inquiries or support with customers; effectively manage escalations
  • The ability to multitask efficiently and effectively and model a strong sense of urgency and initiative 
  • A high level of professionalism
  • Strong problem-solving skills  
At CSC, we provide new team members an onsite two-week training session which runs from 7 AM to 4 PM. You will participate in that training for new hires. Background checks, including pre-employment drug screens are required.

The Role

A Day in the Life of...

You will be responsible for developing and supervising the daily work activities for a team of 10 to 12 Customer Service Representatives tasked with responding to inquiries from a variety of callers, including property managers and owners, business owners, homeowner association board members, and residents of apartments and other multi-tenant units. Calls may involve washers & dryers in an apartment building, a college dormitory, air/vacuum/water equipment at service stations, parking meters and more.The call volume is steady and calls can last from one minute to ten minutes, depending on the subject. Most calls are service requests, and Customer Service Representatives will navigate among different systems to answer questions and enter information. The system is set up to notify the appropriate internal party about any issue that needs to be resolved.

Department Hours
The Customer Service Center operates Monday through Friday from 6:30 AM to 8:30 PM. Most shifts are morning hours, such as from 6:30 AM to 3:00 PM, 7:30 AM to 4:00 PM, or 9 AM to 5:30 PM, but there are also afternoon shifts, such as Noon to 8:30 PM. Shifts are modified for part-time employees.  Quick question for you - click here

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at mseitz@dtoolbox.com.
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