CSC ServiceWorks Career Opportunities
Senior Director, Contact Center Operations
TX - Irving
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Senior Director, Contact Center Operations

Position Summary:

The Senior Director, Contact Center Operations leader is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology, to deliver key service outcomes for customers in both a B2B and B2C environment.
The senior leader maintains current knowledge of industry trends, and innovations to anticipate and proactively meet client needs. Most of all, this key strategic thought leader is passionate about continuous improvement and will influence the contact center teams and leaders to improve business effectiveness. This is a unique opportunity to join a team that is eager to transform the associate and customer experience. The Senior Director, Contact Center Operations will report to the VP, Sales Operations.

Key Job Responsibilities:
Provide strategic direction and tactical leadership for all functional areas within the contact center: Customer Service (B2B & B2C), WFM, quality, data analytics and technology.

Workforce Planning Business Continuity Process Improvement and Efficiencies Leadership Required Education & Experience: The CSC ServiceWorks Story
 
At CSC, we’re in the business of making things work, for our team members, our clients, and our consumers. We’re the leading provider of commercial laundry services and air-vending solutions throughout the United States, Canada, and Europe. Our Best in Class team of 3,000 dedicated professionals benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career. Our work takes us to apartment, condominium, education, hotel and hospitality, and convenience and gas environments around the world. CSC is built on a company legacy that goes back to 1927, and today, we make life easier for over 40 million residents and consumers, property managers, and owners every day.
 
Senior Director, Contact Center Operations

Position Summary:

The Senior Director, Contact Center Operations leader is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology, to deliver key service outcomes for customers in both a B2B and B2C environment.
The senior leader maintains current knowledge of industry trends, and innovations to anticipate and proactively meet client needs. Most of all, this key strategic thought leader is passionate about continuous improvement and will influence the contact center teams and leaders to improve business effectiveness. This is a unique opportunity to join a team that is eager to transform the associate and customer experience. The Senior Director, Contact Center Operations will report to the VP, Sales Operations.

Key Job Responsibilities:
Provide strategic direction and tactical leadership for all functional areas within the contact center: Customer Service (B2B & B2C), WFM, quality, data analytics and technology.

Workforce Planning Business Continuity Process Improvement and Efficiencies Leadership Required Education & Experience: The CSC ServiceWorks Story
 
At CSC, we’re in the business of making things work, for our team members, our clients, and our consumers. We’re the leading provider of commercial laundry services and air-vending solutions throughout the United States, Canada, and Europe. Our Best in Class team of 3,000 dedicated professionals benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career. Our work takes us to apartment, condominium, education, hotel and hospitality, and convenience and gas environments around the world. CSC is built on a company legacy that goes back to 1927, and today, we make life easier for over 40 million residents and consumers, property managers, and owners every day.
 
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at karenh@cscsw.com.
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